Privacy Policy

Last Updated: 11/2024

FillMyCareHome.com ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information about users of our platform ("Service").

1. Information We Collect

We collect information to provide and improve our Service. The types of data we collect include:

• Personal Information: This includes the name, email address, phone number, and facility details (e.g., Facility Name, Address, Zip Code) provided by facility administrators. This information is required to create an account, process payments, and send vacancy notifications.
• Public Data: Information about facilities is publicly available from state licensing sources and may be collected or verified through these sources to ensure only licensed facilities use our Service.
• Payment Information: Payment processing is handled securely by Stripe. We do not store credit card or payment information on our servers, though Stripe may retain such information as governed by their Privacy Policy.
• Automatically Collected Data: We may collect information automatically when you access our Service, including IP addresses, browser type, operating system, referring URLs, page views, and timestamp information. This data is collected to improve site functionality and for security monitoring.

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To manage and display facility vacancy data, process payments, and communicate vacancy information to relevant referral sources.
• Communication: To send notifications to referral sources and updates to facility administrators. We may also contact you with essential information about your account or service-related announcements.
• Improvement and Analysis: To analyze usage patterns to enhance our Service, troubleshoot technical issues, and improve user experience.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal requests, as well as to enforce our Terms of Service.

3. Sharing Your Information

We only share your information under the following circumstances:

• Referral Source Notifications: Upon payment, vacancy notifications are sent to relevant referral sources based on the facility's location. Facility contact information may be included in these notifications.
• Third-Party Service Providers: We use third-party services like Airtable (for data management), Stripe (for payment processing), and SendGrid (for email delivery). These providers have access to necessary information solely to perform their services on our behalf and are bound by confidentiality agreements.
• Legal Compliance: We may disclose your information if required by law, subpoena, or court order, or if we believe such action is necessary to protect the rights, property, or safety of our users or others.

4. Data Security

We employ reasonable security measures to protect your information from unauthorized access, alteration, or destruction. While we strive to protect your data, no method of transmission or storage is entirely secure. We encourage you to take steps to protect your personal information, such as using a strong password.

5. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, or as required by law. Facility data may be kept to maintain service continuity, analyze performance, and meet legal obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze trends, and track users' interactions with our site. You can set your browser to reject cookies; however, this may limit some functionalities of our Service.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites, and we encourage users to review the privacy policies of any site they visit.

8. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect or solicit information from children. If we learn that we have inadvertently collected data from someone under 18, we will delete it promptly.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Correction: You may request access to or correction of your personal information stored with us.
• Data Deletion: You may request deletion of your account or personal data, subject to our legal and contractual obligations.
• Opt-Out: You may unsubscribe from marketing communications by following the unsubscribe link in the emails. Service-related notifications are necessary for Service operation and may not be opted out of.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or Service features. We will notify you of significant updates through our website or email. Continued use of the Service after modifications implies acceptance of the updated policy.

11. International Users

Our platform is hosted in the United States. If you are accessing our Service from outside the U.S., please note that your information may be transferred, stored, and processed in the U.S., where privacy laws may differ from those in your country.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at support@fillmycarehome.com.